Payment Notice

PAYMENT METHODS & PAYMENT NOTICE

At CUNFON Australia, we offer several secure and convenient payment options to make your shopping experience as smooth as possible.

1. Accepted Payment Methods

We offer a range of convenient payment methods through our secure checkout for customers in Australia.

Credit & Debit Cards

Credit and debit card payment options including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover and Cartes Bancaires

Digital Wallets

Apple Pay and Google Pay digital payment options

Buy Now, Pay Later

Klarna and Afterpay buy now pay later options

Klarna and Afterpay may be available through our Airwallex payment integration, subject to eligibility, provider approval, and availability at checkout.

Available payment methods may vary depending on your device, browser, and order details. Only payment options displayed at checkout can be used.

PayPal is temporarily unavailable. We apologise for any inconvenience.

2. Payment Currency - Australian Dollars (AUD)

All prices and payments on our Australian website are displayed and processed in AUD (Australian Dollars).

When shopping on the CUNFON Australia website:

  • Product prices are displayed in Australian Dollars (AUD).
  • Your order total at checkout is calculated in AUD.
  • Payments are processed in AUD.
  • No currency conversion is required when paying with an AUD-denominated Australian card or account.

Please review your final order total in AUD at checkout before completing your purchase.

Any applicable shipping charges or other fees will be shown during checkout. If you use a card issued outside Australia or an account denominated in another currency, your payment provider may apply currency conversion charges.

3. What to Do If Your Payment Fails

If your credit or debit card payment is declined, or you encounter an error during checkout, it may be related to your card issuer, payment verification, browser settings, internet connection, or our payment security checks.

Here are some steps you can try:

Solution 1: Check Your Card Information

  • Make sure your card number, expiry date, and CVV are entered correctly.
  • Confirm that your billing address and postcode match your bank records.
  • Check that your card has sufficient available funds or credit.
  • Make sure your card is enabled for online purchases.

Solution 2: Complete Your Bank's Security Verification

Some transactions require additional verification through 3D Secure (3DS).

  • Complete the verification through your bank if prompted.
  • Follow any instructions sent through your banking app or by SMS.
  • Do not close the verification window before returning to checkout.
  • If verification fails, contact your bank to check whether the transaction was blocked.

Solution 3: Try Another Payment Method

If your current payment method does not work, consider trying another available option:

  • Use another Visa, Mastercard, or other supported credit or debit card.
  • Try Apple Pay or Google Pay, if available on your device.
  • Try Klarna or Afterpay, if displayed at checkout and you meet the provider's eligibility requirements.

Solution 4: Try a Different Browser or Device

Sometimes browser settings or stored data can interfere with payment processing.

  • Switch to another browser, such as Chrome, Safari, or Edge.
  • Try an incognito or private browsing window.
  • Clear your browser's cache and cookies.
  • Temporarily disable ad blockers or browser extensions.
  • Try another device, such as switching from a mobile phone to a computer.

Solution 5: Check Your Internet Connection

An unstable network connection may interrupt payment verification or checkout processing.

  • Switch between Wi-Fi and mobile data.
  • Use a stable, private internet connection instead of public Wi-Fi.
  • Temporarily disable VPNs or proxy connections.
  • Refresh the checkout page and attempt payment again.

Solution 6: Contact Your Bank or Card Issuer

Your bank may automatically decline a transaction as a security precaution.

  • Contact your bank using the customer service number on the back of your card or through your banking app.
  • Ask whether the transaction was declined or blocked.
  • Confirm that online purchases and the relevant transaction are authorised.
  • Once the issue is resolved, try placing your order again.

Please avoid repeatedly submitting payments if your bank has already declined the transaction.

4. Still Having Trouble? Contact Us!

If you have tried the solutions above and still cannot complete your payment, our team is happy to help.

Email: ray@cunfon.com

To help us investigate your issue faster, please include:

  • Your name and email address.
  • The product or products you are trying to purchase.
  • The payment method you attempted to use.
  • A screenshot of the payment error, if available.
  • The approximate date and time of the failed transaction.

Our team will review your situation and help you find an available way to complete your purchase.

Security Reminder: Please never send us your full credit card number, CVV, card password, or one-time verification codes by email.

Thank you for choosing CUNFON Australia. We appreciate your patience and understanding!