Shipping Policy

Last Updated: November 9, 2026

Thank you for shopping with CUNFON Australia. This Shipping Policy explains how we process and dispatch orders, our delivery estimates, and what you can expect after placing an order.

1. Order Processing

Unless otherwise stated on our website, orders are typically processed and dispatched within 1–2 business days (excluding weekends and public holidays).

All orders are dispatched from our local warehouse in Australia, helping us provide faster and more reliable delivery to customers across the country.

Orders placed after 12:00 PM, on weekends, or on public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Methods and Estimated Delivery Times

We currently offer shipping within Australia.

• Order Processing Time: 1–2 business days.

• Estimated Delivery Time: 2–7 business days after dispatch.

Delivery times may vary depending on your delivery address, location, and the shipping carrier.

Please note that all delivery timeframes are estimates rather than guaranteed delivery dates. Remote and regional areas may require additional transit time.

3. Shipping Costs

We currently offer free standard shipping across Australia.

For certain remote or very remote locations, additional delivery charges may apply. Any applicable shipping fees will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing your tracking number and a link to track your shipment, where applicable.

Please note that tracking information may take some time to appear or update in the carrier's system after dispatch.

If your tracking information has not updated for an extended period, please contact our support team for assistance.

5. Shipping Coverage

We currently ship to addresses within Australia.

Delivery availability and any applicable shipping charges will be confirmed at checkout based on your delivery address.

6. Public Holidays, Peak Seasons and Unexpected Delays

During public holidays, long weekends, major promotional events, and peak shopping seasons, order processing and delivery may take longer than usual due to increased order volumes or reduced carrier operating schedules.

We recommend allowing additional time for deliveries during these periods.

Delivery delays may also occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions, storms, floods, bushfires, or natural disasters.

• Transport disruptions, road closures, or delivery network interruptions.

• Carrier operational issues or unexpected service delays.

• Industrial action or other disruptions affecting transportation services.

• Government restrictions, emergencies, or other unforeseen circumstances.

While we will do our best to assist and keep you informed, CUNFON cannot guarantee delivery within the estimated timeframe when such circumstances occur.

If your shipment is affected by a significant delay, please contact us so we can assist in checking its status with the shipping carrier.

7. Address Accuracy

Please carefully check your shipping address and contact details before completing your order.

If you need to correct your delivery information, contact us as soon as possible. We will do our best to assist with changes before your order has been dispatched.

Once an order has been shipped, we may no longer be able to change the delivery address.

8. Lost, Damaged or Delayed Packages

If your order appears to be lost, arrives damaged, or experiences an unexpected delay, please contact our support team.

We will work with the shipping carrier to investigate the issue and help arrange an appropriate resolution.

If your package arrives visibly damaged, we recommend taking photos of the packaging and the affected items and sharing them with our team to help speed up the investigation.

9. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible.

We may be able to accommodate your request before the order has been dispatched. However, once an order has been shipped or is in transit, we are generally unable to make changes or stop the delivery.

Where a cancellation or refund is approved, the refund will be processed to the original payment method in accordance with our applicable refund policy and processing procedures.

10. Have Questions?

If you have any questions about shipping, delivery, or your order status, please contact us:

Email: ray@cunfon.com

You can also refer to the contact information provided in our Contact Us policy.

Thank you for choosing CUNFON Australia!